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Terms of Service

Effective Date: May 13, 2026

These Terms of Service ("Terms") govern your access to and use of the UrTravelPro Platform and all applications offered through it, including UrTravelPro Books, UrTravelPro Marketing, and UrTravelPro Compass (each, an "App"; collectively, the "Platform" or the "Service"). The Platform is operated by Pride Travelers, LLC d/b/a UrTravelPro ("Company," "we," "us," or "our").

By accessing or using the Service, you agree to these Terms. If you do not agree, you may not use the Service. These Terms incorporate our Privacy Policy and our Cookie Policy by reference; together they describe the full agreement between you and us.

Contents

  1. Nature of the Service
  2. License to Use the Service
  3. Ownership & Intellectual Property
  4. Your Data
  5. User Responsibility & Verification
  6. No Warranty (As-Is)
  7. Data Integrity & Backups
  8. Limitation of Liability
  9. Indemnification
  10. Acceptable Use
  11. Service Availability & No SLA
  12. Subscription Plans & Billing
  13. No Refunds
  14. Books — App-Specific Terms
  15. Marketing — App-Specific Terms
  16. Compass — App-Specific Terms
  17. Future Apps
  18. Third-Party Service Providers
  19. Termination
  20. Governing Law & Dispute Resolution
  21. Force Majeure
  22. Changes to Terms
  23. Entire Agreement
  24. Contact

1. Nature of the Service (No Professional Advice)

UrTravelPro is a software platform only. The Apps are tools to help travel professionals run, market, and serve their businesses.

We do not provide:

We are not a certified public accountant (CPA), licensed financial advisor, attorney, or travel agency. All outputs, reports, dashboards, suggestions, and content generated by the Service are provided for informational and operational support purposes only and must not be relied upon as professional advice.

2. License to Use the Service

Subject to these Terms and any active subscription, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business use during the period your subscription is active.

You may not:

All rights not expressly granted are reserved by the Company.

3. Ownership & Intellectual Property

The Service, including all software, design, structure, user interfaces, content, branding, and underlying technology, is owned exclusively by Pride Travelers, LLC. The UrTravelPro name, logo, and the names of each App (Books, Marketing, Compass, and future Apps) are trademarks of the Company.

You receive no ownership rights in the Service. Feedback, suggestions, and feature requests you submit may be used by us without obligation or compensation to you.

4. Your Data

You retain ownership of data you input into the Service ("User Data"), including:

By using the Service, you grant us a limited, worldwide, royalty-free license to store, transmit, process, display, and back up your User Data solely for the purposes of operating, securing, and improving the Service and providing it to you. We do not sell your User Data, and we do not use it to train third-party AI models.

You are solely responsible for the accuracy, completeness, legality, and appropriate classification of your User Data, and for ensuring you have the rights and consents necessary to upload or process it (especially personal data about your clients, employees, or contacts).

5. User Responsibility & Verification

You acknowledge and agree:

6. No Warranty (As-Is)

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise.

To the maximum extent permitted by law, we expressly disclaim all warranties, including:

We do not guarantee that the Service will meet your business requirements, that any defect will be corrected, or that any output will be free from errors.

7. Data Integrity & Backups

Our commitment. We use industry-standard practices to protect the integrity and availability of your data. This includes encrypted storage with reputable providers, regular automated backups of our production databases, and operational procedures designed to recover from infrastructure-level failures.

What our backups are for. Our backups exist for our disaster recovery — restoring the platform after a major infrastructure failure. They are not an individual undo function. We do not guarantee that we can restore a specific record on request (for example, a contact you deleted, a transaction you edited, or content you removed), nor any specific recovery time or recovery point objective for incidents.

Your responsibility. You remain responsible for maintaining your own copies of records you cannot afford to lose, including exporting financial records, contact lists, published content, and any other data needed for your business, tax, or compliance purposes. Each App offers export functionality; we recommend exporting critical data on a regular schedule.

Limitation. Subject to our Limitation of Liability section, we are not liable for data loss, corruption, failed imports, or unavailability — whether caused by us, by a third-party provider, by your own actions, or by force majeure. Nothing in this section creates a service level agreement or any specific uptime, recovery, or availability obligation; see Section 11.

8. Limitation of Liability

To the maximum extent permitted by law:

In no event shall the Company, its affiliates, officers, employees, agents, or third-party providers be liable for:

Our total aggregate liability arising out of or relating to these Terms or the Service, regardless of the cause of action or theory of liability, shall not exceed the greater of (a) the amount you actually paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).

The limitations in this section apply even if a remedy fails of its essential purpose and even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless Pride Travelers, LLC, its affiliates, officers, employees, contractors, and third-party providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

10. Acceptable Use

You agree not to:

Plan limits exist because we incur real per-feed, per-message, and per-API-call costs from our infrastructure providers. We reserve the right to monitor usage, suspend or terminate accounts that violate these terms, charge for usage that exceeds the subscription tier, and pursue any other legal remedy available to us.

Excessive use. If your usage materially exceeds typical usage for your plan tier — measured by API calls, attachment volume, contact-list size, message volume, storage, compute, or other relevant metrics — we may, at our discretion: (a) require you to upgrade to a higher tier or to a custom enterprise agreement, (b) impose technical rate limits, (c) bill retroactively for excess usage at our then-current overage rates, or (d) suspend the account. We will use reasonable commercial efforts to contact you before taking action, but reserve the right to take immediate protective action when activity threatens infrastructure stability or other customers' service quality. "Typical usage" is determined by us in good faith based on the median usage patterns of comparable accounts; we will share the basis on request.

11. Service Availability & No Service Level Agreement

We use reasonable commercial efforts to keep the Service available, secure, and performant — the standard professional enterprise software is held to. We invest in modern infrastructure, monitor service health, and act on incidents promptly. This is an operational commitment, not a contractual uptime guarantee.

We may modify, suspend, or discontinue the Service or any individual App at any time, and add or remove features without notice. We are not liable for any impact caused by such changes.

No uptime SLA. Even with reasonable commercial efforts, we do not guarantee that the Service will be available at any particular time, will be uninterrupted, will be free from errors or bugs, or will meet any specific uptime percentage. There is no Service Level Agreement (SLA) associated with any plan, including paid plans, the UrTravelPro+ Founders' plan, or any bundle.

No remedies for downtime. You acknowledge that outages, slowdowns, scheduled maintenance, third-party provider failures (including but not limited to Stripe, Plaid, Cloudflare, and Postmark), and unplanned disruptions may occur. You waive any right to refunds, credits, fee reductions, service extensions, or other remedies for any downtime, slow performance, or service interruption, regardless of duration or cause.

Maintenance. We may take the Service offline for scheduled or emergency maintenance with or without notice. We will use reasonable commercial efforts to notify users in advance of major scheduled maintenance, but we are not obligated to do so.

Support response targets are not guarantees. We use reasonable commercial efforts to respond to support requests promptly. Any support response time stated on our pricing pages, in this document, or inside the Service is a target only — not a contractual obligation, not a Service Level Agreement, and creates no entitlement to refunds, credits, or other remedies if a specific support request is not answered within the stated target.

Future SLAs. We may, in the future, offer a separate Service Level Agreement to specific customers or plan tiers. Any such SLA would be a separate written document and would not apply to your account unless explicitly executed in writing between you and us.

12. Subscription Plans & Billing

Each App offers free and/or paid subscription plans. Current plan limits, included usage, and pricing are described on the public pricing pages for each App and inside the Service. The UrTravelPro+ bundle and the UrTravelPro+ Founders' plan may bundle multiple Apps into a single subscription.

Payment processing. All paid subscriptions are processed by Stripe, Inc., an independent third-party payment processor. By subscribing to a paid plan, you also agree to Stripe's Terms of Service. We do not see, store, or process your full payment card number, CVV, or expiration date at any point. Stripe handles checkout, billing, renewals, invoicing, and (where applicable) refund processing.

Plan changes. Upgrades take effect immediately and are prorated by Stripe. Downgrades take effect at the end of your current billing period. You may change your plan at any time from the relevant App's billing settings, subject to permission of the billing owner of your organization.

Cancellation. You may cancel your subscription at any time. You will retain access to paid features until the end of your current billing period, after which your account will revert to a free tier (where one exists for the App) or lose access (where no free tier exists). Cancellation does not delete your User Data; see Section 19 (Termination) for data handling.

Failed payments. If a payment fails, Stripe will retry per its dunning schedule. If payment cannot ultimately be collected, your account may be downgraded or suspended after a grace period.

Price changes. We may change subscription prices from time to time. Existing subscribers will be notified of any price increase at least thirty (30) days in advance and may cancel before the new price takes effect. The Founders' plan is grandfathered at its locked-in price as described on the Founders' offer page; the Founders' lock applies only while the subscription remains continuously active and is forfeited upon cancellation.

Taxes. Listed prices do not include sales tax, VAT, GST, or any similar taxes. You are responsible for any applicable taxes on your subscription, which may be added to your invoice depending on your jurisdiction.

Promo codes. Promotional codes are subject to the specific terms attached to each code (one-time-use, time-limited, plan-limited, etc.).

13. No Refunds

All fees paid for the Service are non-refundable.

Without limiting the foregoing:

If you believe an exceptional situation warrants a refund (for example, a duplicate charge created by an error on our end), contact [email protected] within 30 days of the charge. Any refund issued in such a case is at our sole discretion and does not constitute a waiver of this section.

14. Books — App-Specific Terms

UrTravelPro Books is a bookkeeping tool for travel professionals. In addition to the general Terms above:

14.1 No accounting or tax services

Books is not a substitute for a CPA or tax advisor. Reports, financial summaries, profit-and-loss views, and tax-related outputs are generated from data you enter and configuration choices you make. You are responsible for the accuracy of your records and for having a qualified professional review your books before filing taxes or making financial decisions.

14.2 Bank feed connections (Plaid)

Bank feed connections are an optional feature on certain plans. When you connect a bank feed, you authorize UrTravelPro Books to retrieve your transaction history and balances through Plaid Inc., an independent third-party service provider. By connecting a bank feed you also agree to Plaid's End User Privacy Policy and authorize Plaid to access your account information on your behalf.

Read-only. Bank feed connections are read-only. We cannot move money, initiate transfers, change your bank settings, or modify anything at your bank.

Credentials. Your banking credentials are entered directly into Plaid's interface and are never seen, transmitted to, or stored by UrTravelPro Books.

Sync delays. Bank feeds depend on your bank publishing data to Plaid. We do not control how quickly your bank releases data and we do not guarantee real-time delivery.

Reconnection. Banks occasionally invalidate connections. We will prompt the billing owner to reconnect. We are not liable for missed transactions during an outage; you remain responsible for the accuracy and completeness of your records.

Plan limits. Bank feed limits exist because we pay per-account and per-API-call fees to Plaid. Repeatedly connecting and disconnecting feeds to dodge plan limits is prohibited under Section 10 (Acceptable Use) and may result in suspension or retroactive billing.

15. Marketing — App-Specific Terms

UrTravelPro Marketing is an email and SMS marketing tool for travel professionals. In addition to the general Terms above:

15.1 You are the sender

You are the sender of every email and SMS message you create and dispatch through the Marketing App. You are solely responsible for the content, the recipient list, the consent records, and compliance with all applicable laws — including CAN-SPAM, CASL, GDPR, TCPA, 10DLC, and any other anti-spam, anti-telemarketing, or privacy law that applies to your business and your audience.

15.2 Consent and suppression

You may only send messages to recipients who have given you valid, documented consent under applicable law. Upon any opt-out (unsubscribe link click, reply with STOP, or other lawful opt-out signal), you must permanently suppress the recipient. The Marketing App provides suppression infrastructure for this purpose; you are responsible for using it correctly and for honoring opt-outs received outside the platform (replies to your inbox, phone calls, etc.).

15.3 Prohibited content

You may not use the Marketing App to send messages that are unlawful, deceptive, harassing, sexually explicit (outside permitted contexts), or that promote products or services we expressly prohibit. We reserve the right to suspend campaigns or accounts that violate our content policies or that produce abuse complaints exceeding industry-acceptable thresholds.

15.4 Deliverability is not guaranteed

Deliverability of email and SMS depends on many factors outside our control — recipient inbox provider, carrier filters, sending reputation, content quality, and recipient engagement. We do not guarantee inbox placement, delivery to any specific recipient, or any specific open or click rate. We make commercially reasonable efforts to maintain good sender reputation across our infrastructure, but a campaign-level deliverability issue caused by your content, your list quality, or your recipients does not entitle you to any refund or credit (see Section 13).

15.5 Carrier and provider rules

SMS dispatch is governed by the rules of US wireless carriers, 10DLC registration requirements, and our SMS provider's policies. You may be required to register a brand and campaign for 10DLC, complete carrier-mandated identity verification, and follow approved use-case categories. Failure to do so may result in your SMS being filtered, blocked, or your account suspended.

15.6 Penalties and indemnity

If a regulator or recipient brings a complaint or imposes a penalty arising from your messages, you alone bear that penalty. See Section 9 (Indemnification). We may, at our discretion, suspend the Marketing App for your account at any time if your sending activity puts our infrastructure or other customers' sending reputation at risk.

16. Compass — App-Specific Terms

UrTravelPro Compass is a content publishing tool for travel professionals — guides, itineraries, recommendations, and other client-facing content. In addition to the general Terms above:

16.1 Your content, your responsibility

You are responsible for the accuracy, lawfulness, and originality of every guide, page, image, video, and other content you publish through Compass. We do not pre-review, approve, or endorse your content.

16.2 Intellectual property

You represent and warrant that you own or have the necessary rights to publish all content you upload to Compass, including text, photos, videos, music, embedded social posts, and third-party brand mentions. Repeated infringement claims may result in suspension or termination. Notices of alleged copyright infringement may be sent to [email protected].

16.3 Custom domains

If your plan includes custom domain hosting for your published content, you remain solely responsible for owning the domain, configuring its DNS, and complying with your domain registrar's terms. We provide infrastructure to host your content at the domain; we do not provide domain registration, SSL warranty, or any guarantee of uninterrupted availability beyond the general terms of Section 11.

16.4 Defamation, deception, and travel claims

Travel content frequently makes claims about places, suppliers, prices, availability, and experiences. You are responsible for the truthfulness of every factual claim you publish. We are not liable for any consequence arising from claims made in your content, including supplier disputes, reader complaints, defamation claims, or regulatory action.

17. Future Apps

We may add additional Apps to the Platform over time. Each new App may have its own app-specific terms in addition to these general Terms, which will appear as a new section in this document or as a separately linked addendum. UrTravelPro Trips is a planned future App; it is not yet generally available and is not covered by these Terms until we expressly announce its availability and update this document accordingly.

18. Third-Party Service Providers

We build on enterprise-grade infrastructure providers. The Service relies on the following third-party providers to operate; each has its own terms of service and privacy policy that may apply to your use of the related features.

Naming these providers reflects our investment in proven infrastructure; it is not a contractual warranty about their performance. We are not responsible for the performance, availability, accuracy, or actions of any third-party service. Service interruptions, data inaccuracies, or downtime caused by them may affect your experience and we are not liable for the resulting impact. See our Privacy Policy for details on what data is shared with each provider, and our Cookie Policy for details on cookies and similar technologies set by these providers in your browser.

19. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including (without limitation) violations of these Terms, abuse of plan limits, non-payment, fraudulent activity, chargebacks, or risk to our infrastructure or other customers.

You may delete your account at any time from your account settings. Upon termination:

You are responsible for exporting any User Data you wish to retain before deletion. We may, at our discretion, provide a brief recovery window after account closure during which data can still be restored — but this window is not guaranteed.

20. Governing Law & Dispute Resolution

These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The exclusive venue for any legal proceeding is the state and federal courts located in Florida, except as set forth below.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or our relationship with you shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Florida (or remotely, by mutual agreement). Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and we each agree to resolve disputes only on an individual basis. You waive any right to participate as a plaintiff or class member in any class, collective, consolidated, or representative action.

Exception for injunctive relief. Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or trade secrets.

21. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including (without limitation) system failures, internet outages, third-party provider failures, natural disasters, pandemics, labor disputes, government actions, or acts of war or terrorism.

22. Changes to Terms

We may update these Terms at any time. The updated effective date will appear at the top of this page when changes are made. Material changes will be communicated through the Service or via email to the account owner. Continued use of the Service after an update constitutes acceptance of the updated Terms. If you do not accept an update, your sole remedy is to discontinue use of the Service.

23. Entire Agreement

These Terms, together with the Privacy Policy, the Cookie Policy, and any order form, addendum, or App-specific terms we expressly incorporate, constitute the entire agreement between you and the Company and supersede any prior agreements or understandings, whether written or oral.

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms will remain in full effect.

Our failure to enforce any provision of these Terms does not waive that provision or our right to enforce it in the future.

24. Contact

Pride Travelers, LLC
d/b/a UrTravelPro
1559 Oak Hill Trail
Kissimmee, FL 34747
[email protected]

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